Privacy Policy &
User Data Protection.
At Venkadeshwara Agro Industry Limited, protecting your personal data and maintaining business transparency are fundamental to how we work. This policy details how your information is gathered, managed, and safeguarded.
We Value Your Privacy
We collect only what is strictly necessary to answer your inquiries, process orders, and manage business relationships.
No Data Selling
We never sell, rent, or trade your personal or business data to third parties for marketing purposes.
Sri Lanka PDPA Compliant
Our data practices strictly adhere to the Sri Lanka Personal Data Protection Act (PDPA) No. 9 of 2022.
You Have Control
You have the right to request access, updates, corrections, or deletion of your personal details at any time.
Introduction & Scope
How Venkadeshwara Agro Industry Limited protects your personal information and respects your privacy.
Venkadeshwara Agro Industry Limited ("we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of individuals who visit our website, submit inquiries, or conduct business with us.
This Privacy Policy explains how we collect, store, use, disclose, and protect personal data collected through our website (venkadeshwara.com), electronic communications, customer service channels, and physical operations in Sri Lanka.
By using our website, submitting enquiry forms, or communicating with us, you acknowledge that you have read and understood the practices described in this Privacy Policy.
Information We Collect
The specific categories of personal and business information gathered through our platforms.
We collect information in several ways depending on your interaction with our website, services, and supply network.
Information You Provide Voluntarily
- Contact details including your full name, email address, telephone or mobile number, and job title.
- Company and business details such as organization name, business address, country, and purchasing requirements.
- Inquiry messages, product specifications, bulk volume requests, or questions submitted through our contact forms.
- Billing, delivery, and payment verification details required when executing commercial supply contracts.
Information Collected Automatically
- Technical telemetry such as Internet Protocol (IP) address, browser type, operating system version, and device characteristics.
- Website usage statistics including pages visited, timestamps, referral URLs, time spent per page, and navigation paths.
- Session and analytical cookies that help ensure site security and optimize responsiveness.
How We Use Your Data
The legitimate business and operational purposes for which your information is processed.
We process your personal information strictly for legitimate commercial, operational, and regulatory purposes, including:
Primary Processing Purposes
- Responding promptly to customer and business enquiries regarding ENOVA edible oils, bakery fats, and industrial by-products.
- Preparing price quotations, product specifications, bulk packaging schedules, and commercial contract proposals.
- Fulfilling supply orders, logistics coordination, and delivery tracking across Sri Lanka and export destinations.
- Managing ongoing business relationships with retail partners, bakeries, food manufacturers, and industrial clients.
- Ensuring the technical integrity, security, and performance of our online web services.
- Complying with statutory, tax, food safety, and regulatory compliance obligations under Sri Lankan law.
Legal Basis for Processing
Our lawful justifications under the Personal Data Protection Act No. 9 of 2022.
In accordance with Sri Lanka's Personal Data Protection Act (PDPA) No. 9 of 2022, we process personal information on the following lawful grounds:
Consent: Where you have freely provided your consent by ticking our consent box or submitting an enquiry.
Contractual Necessity: Where processing is necessary to take steps at your request prior to entering into a supply contract, or to perform an existing commercial contract.
Legitimate Interests: To operate our manufacturing and distribution business, secure our systems, and manage corporate communications.
Legal Obligation: Where processing or disclosure is mandated by applicable statutory laws, regulatory authorities, or court orders.
Data Security & Storage
Technical and administrative measures implemented to safeguard your records.
We implement appropriate physical, technical, and organizational measures to protect personal data from accidental loss, unauthorized access, misuse, alteration, or disclosure.
Transmission Security: All web traffic between your browser and our website is protected using industry-standard Transport Layer Security (TLS/SSL) encryption.
Restricted Access: Access to personal contact data and commercial correspondence is strictly restricted to authorized employees and representatives on a need-to-know basis.
Regular Monitoring: We regularly review our security safeguards and hosting architecture to maintain data integrity.
Data Retention Period
How long we retain your personal records.
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was gathered, including satisfying legal, accounting, tax, or regulatory reporting requirements.
General contact and enquiry messages are retained for the duration of the communication and a reasonable follow-up period.
Commercial transaction records and agreements are maintained in line with statutory Sri Lankan business retention laws (typically up to 6–7 years).
When personal data is no longer required, it is either securely deleted, destroyed, or irreversibly anonymized.
Your Privacy Rights
Your statutory entitlements regarding your personal information.
Under the Sri Lanka Personal Data Protection Act No. 9 of 2022 and applicable international standards, you have the following rights:
Key Rights Available to You
- Right of Access: You can request confirmation whether we process your personal data and obtain a copy of that data.
- Right to Rectification: You can request the correction of inaccurate or incomplete information we hold about you.
- Right to Erasure: You may request the deletion of your personal data where there is no legal or contractual requirement for us to continue retaining it.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.
- Right to Object: You have the right to object to the processing of your data for direct marketing or promotional purposes.
Third-Party Websites
Policies concerning external links referenced on our website.
Our website may contain links to external sites such as our corporate social media profiles (LinkedIn, Facebook) or development partners (ZenOneLabs).
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review their respective privacy policies when visiting them.
Changes to This Privacy Policy
How we communicate updates and modifications to our privacy practices.
We may update this Privacy Policy periodically to reflect changes in our manufacturing operations, technology, or applicable legal obligations.
Any revisions will be posted directly on this page with an updated "Last Updated" date at the top. We encourage you to review this page periodically to stay informed about how we safeguard your data.
Contact Us & Privacy Inquiries
How to reach our team regarding any data protection questions or requests.
If you have any questions, concerns, requests to exercise your data rights, or feedback regarding this Privacy Policy, please reach out to us:
Email: privacy@venkadeshwara.com (or info@venkadeshwara.com)
Telephone: +94 77 774 3578
Head Office: No. 30B - 1/1, Laurie's Place, Colombo 04, Sri Lanka
Factory: No. 1, Industrial Zone, Atchuvely, Jaffna, Sri Lanka
We will acknowledge your request and respond in accordance with statutory timelines.
Exercise Your Data Privacy Rights
Under the Sri Lanka Personal Data Protection Act, you can request access to, correction of, or removal of your personal records at any time. We respond to all verified inquiries promptly.